The Philippine Board of Investments – One Window Network (BOI-OWN) is a cloud-based web portal and mobile application system that promotes full transparency and accountability through the Customer Relation Management (CRM) application/system which offers online investment facilitation of investors’ pre-investment and post investment queries and concerns, request for inbound missions and joint venture facilitation. The investors can easily track and monitor their concerns anytime and anywhere as they will receive email or SMS notification for every action/activity that will be undertaken by the designated account officers. The CRM application/system through the Investment Ombudsman will observe and monitor the prescribed timeframe within which to act on submitted issues and concerns pursuant to Republic Act (R.A.) No. 9485 or the “Anti-Red Tape Act” (ARTA) of 2007 and/or R.A. No. 6713 or the “Code of Ethics and Ethical Standards of Public Officials and Employees”. In addition, the BOI-OWN will serve as the central repository of all investment and business-related services and information on the Investment Promotion Unit Network (IPUnetwork) and partner government agencies. A window for investors to directly lodge complaint with or request assistance from the Investment Ombudsman or the Civil Service Commission (CSC) on queries and concerns not acted as prescribed under R.A. No. 9485 and R.A. No. 6713 or refused to acted upon by concerned government agencies is provided.
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