15 (2), (3) RA 6770; Sec. 13 Art. XI, 1987 Constitution Sec. 26 (1), RA 6770; Rule IV, AO No. 07, as amended Office Order No. 327 & 337, series of 2014
To assist in attaining the national goal of “inclusive growth and poverty reduction; To encourage local and foreign investments in the country and improve global competitiveness; and; To expedite resolution of investor issues and concerns through prompt action on investors’ grievances and speedy resolution of investors’ complaints
Grievance-handling or public assistance; and Fact-finding
Prioritize and take cognizance of trade and investment-related concerns of an investor or potential investor on the following: Delay in the delivery of frontline services relating to the establishment or conduct of business; Issuance of licenses, permits and certificates in relation to business to any person not qualified or legally entitled; Solicitation, demand or request by a government official in exchange for the issuance of licenses, permits and certificates, the release of shipments and cargoes, as well as the arbitrary assessment of fees for the conduct of business; and Any other delay or refusal to comply with the referral or directive of the Investment Ombudsman team
IO Action Officers may resolve investor grievances thru any or a combination of the following modes: By telephone call; By calling parties to a conference; By personal visit if the grievance requires immediate action; Thru other courses of action deemed necessary, appropriate and proper to expeditiously resolve the grievance.